FAQ

Ordering

How do I place an order for shipping or delivery?

Shipping orders must be placed on the site

Once placed make sure to send complete Order Total through your chosen payment method 

(Include your Last Name and Order # which will be sent in the Confirmation email)

Confirmations for order request are sent in 24-48 hours. During busy times our confirmations may be delayed.

For picks ups and deliveries, join our telegram group! Info can be found on instagram.

When will my order be ready?

Your order must be placed 1-2 days in advance from desired arrival (up to a week during busy times)

We run on a set schedule and it's highly encouraged to refrain from last minute ordering. If we’re experiencing a high volume of orders it can delay our process of delivering items as quickly as possible. Any delayed orders will be notified via text.  

Do you accept same day orders?

If slots are available for same-day orders, we will communicate that via instagram or telegram sure to follow us :)

What type of payment methods are accepted?

Current Payment Methods accepted are Cash app, Venmo, and Zelle

On a case by case basis cash payments are accepted (for existing & consistent clients.) 

Custom, catering, cake orders?

Please use contact form for a consultation.

We have a talented team of individuals from small local businesses who we often collaborate with. 

Custom or Catering orders must be placed 1-2 weeks in advance. 

A 50% deposit is due one week before the date of arrival. The remaining 50% will be due 24 hours prior to date of receiving. 

Do you offer wholesale?

Yes! Wholesale and store accounts are welcomed.

Delivery/Pick ups

Do you offer pick ups?

Pick up orders through us are available and must be pre scheduled.

Select items are available at stores around the city! Please visit instagram or contact us for more details.

What days you do deliver?

Delivery days are scheduled for Thursday & Friday (evening hours) 

We deliver within a 15 mile radius of yankee stadium. If we don’t have any routes available going out to your area, shipping is the next best option. For all orders outside of The Bronx & Manhattan, we kindly encourage shipping. ALL NYC ORDERS ARRIVE NEXT DAY!

**PLEASE NOTE ALL SCHEDULES ARE SUBJECT TO CHANGE**

Are there any minimums or fees for deliveries?

Bronx $75 minimum + ($10 fee)

Upper Manhattan  $100 minimum + ($15 fee)

Queens & Brooklyn $150 minimum + ($20 fee) 

Can I reschedule my delivery?

Due to all products being made per order, we do not offer rescheduling.

Our driver will contact you once the route is set and once again when he is headed your way. Please be outside and ready to receive your order. If for any reason you are not available to receive your order or if our driver is waiting an unreasonable amount of time, you will have to schedule a pick up on our operating days. We do not redeliver.

Shipping

What days is shipping available?

All orders are shipped between Tuesday-Friday. (These days are subject to change

We ship orders within 1-2 days after payment confirmation, We confirm your estimated time of shipping, and can provide a tracking number if requested. 

*NYC & NJ orders usually arrive the next day from ship date. We ship priority via USPS which does not guarantee next day service. Overnight shipping is also offered if requested.* 

**PLEASE NOTE ALL SCHEDULES ARE SUBJECT TO CHANGE.**

What is your shipping price?

Nationwide USPS shipping is $10.

Where do you ship to?

We ship nationwide!

My order did not arrive due to an insufficient address. What can I do?

We strongly encourage you to ensure your address is correct and also confirm that you include the corresponding apartment, floor, or door number if applicable. 

WE ARE NOT RESPONSIBLE FOR ANY ORDERS THAT DO NOT ARRIVE DUE TO AN INSUFFICIENT ADDRESS. 

Do you offer cold shipping? Which items are not available for shipping?

Cold Shipping is available. Contact for more details.

General Questions

Do you have a storefront?

Unfortunately we do not. YET ;)

We’re currently working out of a studio which we renovated and set up as a full working kitchen. 

Everything is freshly made and our staff members are all certified in food safety. 

Select products are carried at smoke shops around the city.

Visit IG or contact for more details.

How can I store my treats?

For maximum freshness

We advise you to only refrigerate items for 5-7 days. For preservation of any unfinished treats, they can be frozen for up to 2 months. 

How much should I eat?

This is subject to the individuals tolerance/preference.

We always recommend starting slowly until you figure out your personal happiness while enjoying our treats :)

Do you host events/private dinners?

YES! We will be hosting a series of events within the coming months. Make sure to subscribe to our newsletter and follow us on instagram to make sure you dont miss out :)